12.08.08
Boris Johnson, the Mayor of London, called the managers of Gatwick ‘chimpanzees’ after his luggage went missing for hours as he and his family returned from a week's holiday in Turkey recently, the Telegraph reports.
‘We stood in hell,’ the mayor said of his long wait in the luggage hall with hundreds of other passengers – some of whom had already been waiting 2½ hours before he arrived - because the airport had a shortage of baggage handlers.
He told the newspaper: ‘It is a measure of the extreme cowardliness and cynicism of the airport authorities that there was no one from BAA in the baggage hall. There was no one from Servisair, the baggage handlers, whose entirely foreseeable 'staff shortages' had caused the problem. The only representative of authority was a nice but increasingly rattled young man from the lost luggage department. He knew nothing. We offered to mount an Entebbe-style raid to liberate our luggage and were told we couldn't because of health and safety rules.’
For explanation, passengers were handed a photocopied letter from a Servisair official apologising. But Mr Johnson discovered that it had been given out every night for the previous 6 nights. He called it ‘one of the most snivelling and insincere letters I have ever read’, and warned that if Gatwick persisted with its ‘sod the public' attitude, the London 2012 Olympics would be chaos.
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